FAQ

About Our Store, Styles, and Products


What kinds of clothing do you offer?

At Miller St. Boutique, we offer stylish clothing and accessories featuring the latest trends and designs. Our collection of boutique clothing includes a mix of inclusive sizing and styles for every age including chic tops, boutique jeans, cute everyday tops, and more! We strive to carry a collection of unique styles that help you shine every day and feel like the best version of yourself.

Need the perfect necklace or glitzy pair of earrings to polish off your perfect look? Check out our collection of unique jewelry for one-of-a-kind accessories you won’t find anywhere else!

Please note that the actual color of products may vary from the color on your screen due to monitor color restrictions.

Do you carry anything other than clothing?

We sure do! Here at Miller St. Boutique, we love all things stylish -- including chic home decor, one-of-a-kind gifts, and all-natural beauty and wellness products. Shop our collection for home accessories ranging from pretty floral accents to inspirational throw pillows, and handmade gifts and beauty products from our local sister shop, LahVDah.

Do you have a physical location?

We do! Originally founded in August of 2018, Miller St. Boutique has a brick-and-mortar store in our hometown of Fairfield, Ohio. Come by and say “hi” if you’re ever in town!

What are the perks of creating an account online?

Too many to count! We’re all about community at Miller St. Boutique. That’s why we offer our customer loyalty program which allows you to earn points on each purchase which can be applied to fun rewards like discounts on your next purchase, free gifts on your birthday, and exclusive first looks at our upcoming sales!

Be sure to also connect with us on Instagram for boutique news, new styles, inspiring outfits, and more. And remember to tune into our Facebook Livestream on Tuesdays for promotions and exclusive product giveaways!

What forms of payment do you accept?

In our online store, we accept credit card such as Visa, Mastercard, and American Express cards for payment.

The item(s) I ordered is now on sale. Can I get that pricing?

Unfortunately, after an order has been placed, we cannot retroactively apply discounts, promo codes, or price matching. But connect with us on Instagram and Facebook to catch the latest news on our next promotions!

Shipping

What is your Standard Shipping option?

Our Standard Shipping for U.S. domestic orders is $8.00 and ships through USPS. Shipments to Hawaii and Alaska have a Standard Shipping fee of $10.00.

Standard shipping orders take 2-4 business days to be processed and packaged before they are shipped from our facility. Processing time could be extended to 7 days during Holidays or sales.

Please note that we do not process or ship orders on Sundays or holidays as we are out of the office.

I’m a local customer: Can I just pick up my order in person?

Absolutely, we are all about #locallove. For local customers, items can be purchased online and picked up in the store during regular business hours. Items will be ready for pick up after the standard processing time of 2-4 business days and customers will be notified via email once they are ready for pick-up. Items cannot be picked up on Sundays as the store is closed. Please also note that any items that are not picked up after 14 days from the date of purchase will be donated to charity. Additionally, all items picked up in store are eligible for return up to 14 days after purchase.

I’m having issues receiving my package: what do I do?

We’re sorry to hear you’re having issues. If you are experiencing problems with your package being delivered, please contact the carrier directly before contacting us. Please allow up to 1-4 business days for your tracking information to update before contacting us about estimated shipping times.

If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking states the package has been delivered to your order address.

If the item is not delivered on time, please contact the shipping carrier. We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.

Carrier Contact Information

USPS: 1-800-275-8777

International USPS: 1-800-222-1811

UPS: 1-800-742-5877

FEDEX: 1-800-463-3339

Can I edit or change my order?

We do our best to get your order out fast (we know you want those cute clothes and accessories, ASAP!) If you decide to change your order after placing it, please contact us as soon as possible. Unfortunately, we cannot make changes to orders that have already been shipped.

Please also note that if you provide us with an incorrect address and your package is returned to sender, you will be charged a fee from the carrier to get your package back, and a second shipping fee from us to reship your package to the correct address.

Is free shipping available?

Yes! We offer free shipping on U.S. domestic orders that are over $75 (excluding HI and AK).

Do you offer expedited shipping option?

We do not currently offer expedited shipping options.

Do you offer international shipping?

We do -- we love our customers near and far! International orders will ship via UPS or FEDEX and will vary in rates. UPS International Orders CANNOT be shipped to a P.O. Box. If you choose this option and do enter a P.O. Box address, your order will be shipped via USPS Priority Mail International instead.

Please note that Miller St. Boutique is NOT responsible for delays with shipping carriers, international duties or customs charges, items lost or damaged in the mail, and products marked “delivered” by the USPS.

For items damaged upon delivery and items marked “delivered,” please contact the carrier responsible for shipping.

Returns & Exchanges

Do you allow returns on your products?

We do! Merchandise must be returned within 14 days of delivery confirmation for online store credit only. Your store credit will be applied only for the price of the returned product, not for any shipping and handling charges.

Returned clothing must be unworn and unwashed. Items that appear worn, have stains, or smell of cigarette smoke or other odors will not be accepted. If an item has been worn, it will not qualify for a return.

The following items are all final sale and cannot be returned:

  • Holiday/Seasonal Items
  • All LahVDah products
  • Accessories (Tote Bags, Hats, Jewelry, Purses, Hair Accessories, and Scarves)
  • Leggings
  • Bralettes
  • All Sale and Promotional Discount Items are final sale and cannot be returned.

Additional information on returns:

  • Please note that all returned items must have the original tags still on them.
  • Please provide us with your reason for the return along with the original e-mailed receipt/invoice when returning items.
  • Once a return is initiated, you will receive a return shipping label via email.
  • We ask that you allow 3-4 business days for us to receive your return, and 7-10 business days for our return department to process your store credit.
  • Keep in mind that we are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
  • If approved for a return, a store credit code will be emailed to your email address on file and applied to your account within 7-10 business days we have received the returned item.
  • If you return an item that does not qualify for a return or the package comes back to us from the shipping carrier due to the address you have provided being undeliverable, you will be responsible to contact us via phone or email and pay a $6 return shipping charge.

How do I return items?

To start your return, email returns@millerstboutique.com with your reason for why you would like to return the items. Once a return is initiated, customers will be e-mailed a return shipping label.

When you return your items, please include the reason for the return along with the original e-mailed receipt/invoice.

Please allow 3-4 business days for us to receive your return, and 7-10 business days for our return department to process your store credit. If approved for a return, a store credit code will be emailed to your email address on file and applied to your account within 7-10 business days after we receive the returned item.

If you send back an item that does not qualify for a return, or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $6 return shipping charge.

We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

Please mail all returns to:

Miller St. Boutique
ATTN: Returns
700 Nilles Rd
Fairfield, OH 45014

Do you allow for exchanges on your products?

Due to our limited quantities of products, we are unable to offer exchanges on any items. Returned merchandise will be processed for store credit only. If you have questions about the correct size of an item, we recommend purchasing multiple sizes and shipping back the incorrect size(s) so you do not miss out on an item.

What happens if my product arrived damaged?

We’re sorry to hear that your product has arrived damaged. For items damaged upon delivery, please contact the carrier responsible for shipping.

Where should I mail returns to?

For more information on returns, please email returns@millerstboutique.com.

My question isn’t answered here!

Don’t see your question listed here? We have you covered! Contact us today with any additional questions or concerns you may have -- our friendly and helpful staff is always ready to assist!